RETURN POLICY

Last updated: 19 July 2026

 

1. Right of withdrawal

For eligible purchases of available original artworks made through this website, the buyer may withdraw from the purchase without giving any reason within 14 calendar days from the date on which the artwork is received.

This policy does not limit any mandatory consumer rights applicable under Spanish, European Union or other applicable law.

 

2. How to request a return

To exercise the right of withdrawal, the buyer must send a clear statement confirming the decision to return the artwork before the 14-day period expires.

The request should be sent to:

Email: sercarl@gmail.com

Please include:

• The buyer’s full name.

• The order number.

• The title of the artwork.

• The date on which the artwork was received.

• The email address used for the purchase.

Return instructions and the appropriate return address will then be provided.

 

3. Returning the artwork

After communicating the decision to withdraw, the buyer must send the artwork back without undue delay and no later than 14 calendar days from the date of the return request.

The artwork must be returned:

• In the same condition in which it was received.

• With its certificate of authenticity and any accompanying documentation.

• In its original packaging whenever reasonably possible, or in equivalent protective packaging suitable for transporting an original artwork.

A tracked and insured professional delivery service should be used.

The buyer may be responsible for any reduction in the artwork’s value resulting from handling beyond what is reasonably necessary to inspect its nature and condition.

 

4. Return shipping costs

The buyer is responsible for the direct cost of the insured return shipment, except when the artwork is damaged, defective, incorrectly described or a different artwork was delivered.

Because return costs depend on the artwork’s dimensions, weight and destination, buyers may request an estimated return cost before placing an order.

The buyer is also responsible for completing any documentation required for an international return. The shipment must be clearly identified as a returned artwork where applicable, to avoid unnecessary customs charges.

 

5. Refunds

Once the return request has been received, the refund will be made without undue delay and, where legally applicable, no later than 14 calendar days after notification of the withdrawal.

The refund may be withheld until the artwork has been received or until the buyer provides evidence that it has been returned, whichever occurs first.

The refund will be made using the same payment method used for the original purchase unless another method is expressly agreed.

The refund will include the amount paid for the artwork and, where required by law, the cost of the least expensive standard delivery option originally offered.

Additional costs resulting from express, premium or specially requested delivery services are not refundable.

 

6. Commissioned and personalised artworks

The right of withdrawal does not apply to artworks:

• Created specifically according to the buyer’s instructions.

• Made to the buyer’s requested measurements or specifications.

• Clearly personalised for the buyer.

• Produced under an individually agreed commission contract.

The conditions governing the cancellation of a commissioned artwork before completion will be established in the separate commission agreement.

 

7. Damaged or incorrect artwork

If an artwork arrives damaged, defective or different from the artwork ordered, the buyer should contact the artist as soon as possible.

Please retain and photograph:

• The external packaging.

• The shipping label.

• The internal protective materials.

• The damage to the artwork.

In these cases, the artist will arrange an appropriate solution in accordance with applicable consumer law. The buyer will not be required to pay the necessary return costs for a damaged, defective or incorrectly supplied artwork.

 

8. Mandatory consumer rights

Nothing in this Return Policy excludes or restricts any mandatory rights that cannot legally be waived.